•Polished Etiquette ImageIn our careers, we are competing on all levels. Our people skills, demeanor and behavior towards others are essential factors that determine whether or not we outclass the competition.
•Employers and clients look at our personal qualities, such as courtesy, tact and confidence, which can make all the difference in business relationships.
•Research shows that over 90% of our inter-personal messages are communicated through body language and less than 10% through verbal expression.
•Etiquette skills are the foundation of good relationships. Good relationships are good business.

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