•Polished Etiquette ImageIn our careers, we are competing on all levels. Our people skills, demeanor and behavior towards others are essential factors that determine whether or not we outclass the competition.
•Employers and clients look at our personal qualities, such as courtesy, tact and confidence, which can make all the difference in business relationships.
•Research shows that [...]

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Mail your business greeting cards in time to arrive for the designated holiday. If you find yourself addressing the envelopes on Super Bowl Sunday, keep the cards until next year and send out a high-quality note thanking people for their business during the previous year instead. To avoid the last minute greeting rush is to [...]

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If you are ready to throw up your hands at this point and forget the whole project, then have someone else address the envelopes for you. Don’t use computer-generated labels. They are impersonal and make your holiday wishes look like a mass mailing. You may save time and even money, but can lose a client [...]

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•Do not use large hand movements. The Chinese do not speak with their hands. Your movements may be distracting to your host.
•  Personal contact must be avoided at all cost. It is highly inappropriate for a man to touch a woman in public.
•  Do not point when speaking.
 • To point do not use your index [...]

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  Conservative suits for men with subtle colors are the norm.
  Women should avoid high heels and short sleeved blouses. The Chinese frown on women who display too much.
  Subtle, neutral colors should be worn by both men and women.
  Casual dress should be conservative as well.
  Men and women can wear jeans. However, [...]

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Take this quiz and see how you fare in the following business situations. The answers are at the bottom of the page.
1 Your boss, Ms. Alpha, enters the room when you’re meeting with an important client, Mr. Beta. You rise and say “Ms. Alpha, I’d like you to meet Mr. Beta, our client from San [...]

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